Purchases & Returns: All sales are final. Buyer's remorse returns are not accepted, including changes of mind, incorrect sizing, or purchasing the wrong appliance. Exceptions may be made at our discretion, and restocking fees may apply. Appliances may have cosmetic imperfections or missing accessories. Customers are responsible for verifying dimensions, specifications, and utility requirements before purchase.

Warranty Coverage: Most appliances include a warranty as indicated on the receipt. Warranties cover functional defects, not cosmetic issues, misuse, improper installation, or external causes. Big Deal Appliances reserves the right to repair, replace, or refund a defective appliance, as appropriate and subject to applicable law.

For CPS warranties, Big Deal Appliances handles covered service during the first 30 days. After 30 days, CPS handles service with a $99 deductible. CPS warranties must be registered within 30 days.

Service Calls: Warranty-related service calls are free during the applicable no-deductible coverage period. Service calls for issues unrelated to an appliance defect—including improper installation, household electrical or plumbing problems, misuse, or other customer-related issues—may be subject to a service fee.

Pickup & Transportation: Customers picking up appliances are responsible for safe transportation, unloading, and installation. Refrigerators should be transported upright. Damage resulting from customer transportation or handling is not covered.

Delivery & Installation: Customers must ensure adequate access, proper fit, and compatible, working utilities. Standard installation includes connection to existing hookups only. We do not modify plumbing, electrical, cabinetry, vents, or gas lines. Installation accessories are sold separately unless otherwise stated.

We are not responsible for issues or damage caused by improper installation performed by others, defective household utilities, unsafe property conditions, customer misuse, or third parties. We reserve the right to decline unsafe installations or deliveries.

Service Fees: Delivery, installation, haul-away, and completed service fees are non-refundable.

Financing: Third-party financing and lease-to-own programs are subject to the provider's separate terms and conditions.